Payment Terms

Payment Terms

At ZYWIS, we are committed to providing customers with a clear, secure, and transparent payment experience.

These Payment Terms explain the payment methods available through our online store, payment authorization, pricing, discounts, refunds, and other payment-related information.

Please review these terms before completing your purchase.

Accepted Payment Methods

ZYWIS may accept payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Payment method availability may vary depending on:

  • Your location
  • Device
  • Browser
  • Currency
  • Payment provider
  • Checkout eligibility
  • Other transaction-related factors

The payment methods displayed during checkout are the payment options currently available for your specific order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Secure Payment Processing

Payments are processed through secure checkout systems and authorized third-party payment providers.

Payment information is handled using security measures provided by the applicable ecommerce platform and payment processor.

ZYWIS does not store complete credit or debit card numbers on our own servers.

For your security, please do not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials to us by email.

Payment Authorization

Payment must be successfully authorized before an order can be processed.

By placing an order with ZYWIS, you confirm that:

  • You are authorized to use the selected payment method
  • The billing and payment information you provide is accurate and complete
  • You authorize the applicable payment provider to process the total amount displayed during checkout

The total order amount may include:

  • Product prices
  • Applicable discounts
  • Shipping charges
  • Applicable taxes
  • Other charges clearly disclosed before payment

You will have an opportunity to review the applicable order total before submitting payment.

Billing Information

Customers are responsible for providing accurate and current billing information during checkout.

Incorrect or incomplete billing information may result in:

  • Payment authorization failure
  • Payment being declined
  • Additional verification
  • Order processing delays

Where applicable, billing information should match the information associated with the selected payment method.

Pricing and Currency

Product prices are displayed in the currency shown on our website and during checkout.

Before completing your purchase, the checkout page will display the applicable order total.

The final amount displayed before payment is submitted is the amount authorized for that transaction.

Product prices, availability, and promotional offers may change from time to time.

Any applicable changes will be reflected on the website or during checkout before an order is completed.

Taxes

Applicable taxes may be calculated during checkout based on factors such as:

  • Delivery destination
  • Products purchased
  • Applicable tax requirements

Any applicable tax amount will be displayed before payment is completed.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

  • Order number
  • Products purchased
  • Order amount
  • Shipping information
  • Other relevant order details

Please review your order confirmation carefully.

If you do not receive the confirmation email, please check your spam or junk folder before contacting our Customer Support team.

Payment Verification

To help prevent unauthorized or fraudulent transactions, certain orders may require additional verification.

We may contact you using the information associated with your order to verify relevant details such as:

  • Billing information
  • Shipping information
  • Order details
  • Payment authorization

If required verification cannot be successfully completed, the order may be delayed or cancelled.

For security reasons, we will not ask you to send complete payment card numbers, card security codes, banking passwords, or other sensitive payment credentials by email.

Declined or Failed Payments

A payment may be declined or unsuccessful for reasons such as:

  • Incorrect payment information
  • Incorrect billing information
  • Insufficient funds
  • Expired payment method
  • Bank or card issuer restrictions
  • Payment provider security controls
  • Unsupported payment method
  • Authorization failure

If your payment is declined, please review the information entered and try again.

You may also need to contact your:

  • Bank
  • Card issuer
  • PayPal
  • Digital wallet provider
  • Other applicable payment provider

Payment approval or rejection decisions made by banks and independent payment providers are outside the direct control of ZYWIS.

Promotional Discounts

ZYWIS may offer promotional discounts or discount codes from time to time.

Valid promotional codes should be entered and successfully applied during checkout before completing your purchase.

Promotional offers may be subject to conditions such as:

  • Customer eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product or collection exclusions
  • Geographic restrictions
  • Usage limitations
  • Other stated promotional terms

Whether multiple discounts can be combined depends on the specific promotion and the options available during checkout.

The discount displayed in the order summary before payment is the discount applied to that transaction.

Unless otherwise stated, promotional discounts cannot be applied retroactively after an order has been completed.

Invalid or Expired Promotional Codes

A promotional code may not apply if:

  • It has expired
  • Eligibility requirements are not met
  • It does not apply to the selected products
  • A usage limit has been reached
  • A minimum purchase requirement has not been met
  • The code has been entered incorrectly
  • Other stated promotional conditions are not satisfied

Customers should review the final order summary before submitting payment to confirm that the intended discount has been successfully applied.

Pending Charges

In some situations, your bank or payment provider may display a temporary pending authorization after a payment attempt.

A pending authorization does not necessarily mean that a completed charge has been made.

If an order is unsuccessful or cancelled before the payment transaction is completed, the pending authorization may remain visible temporarily.

The release time for pending authorizations is determined by the applicable bank or payment provider.

Duplicate Charges

If you believe you have been charged more than once for the same completed order, please first check whether one of the transactions is shown as pending rather than completed.

If multiple completed charges appear, please contact our Customer Support team and provide:

  • Your full name
  • Order number
  • Email address used during checkout
  • Date of the charges
  • Amount of each charge
  • A description of the issue

For security reasons, please do not send complete card numbers, card security codes, or banking passwords by email.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

If an order has already shipped, eligible products must be handled according to our Return & Refund Policy.

Refunds

Eligible refunds are handled according to our Return & Refund Policy.

Approved refunds are generally issued to the:

Original Payment Method

Approved refunds are processed within:

7 Business Days

The refund processing period begins after the returned product has been received, inspected, and approved where a return is required.

After ZYWIS submits an approved refund, the applicable bank, card issuer, digital wallet, or payment provider may require additional time for the funds to appear in the customer's account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Method

Approved refunds are generally returned to the original payment method used for the purchase.

We generally cannot redirect an approved refund to another:

  • Credit or debit card
  • Bank account
  • Digital wallet
  • Payment account
  • Person

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Currency Conversion and Financial Institution Fees

If your payment account uses a different currency from the transaction currency, your bank or payment provider may apply:

  • Currency conversion fees
  • Foreign transaction fees
  • International processing fees
  • Other financial institution charges

Any such charges are determined by the applicable bank or payment provider and are not controlled by ZYWIS.

Unauthorized Transactions

If you believe your payment method has been used without your authorization, please contact your bank, card issuer, or payment provider immediately.

You may also contact ZYWIS with the relevant order information so we can review the transaction.

For your security, please do not send:

  • Complete card numbers
  • Card security codes
  • Banking passwords
  • Payment account passwords
  • Other sensitive financial credentials

by email.

Changes to These Payment Terms

ZYWIS may update these Payment Terms from time to time to reflect changes in:

  • Available payment methods
  • Checkout functionality
  • Payment service providers
  • Store operations
  • Applicable requirements

The most current version will be published on this page.

Contact Us

If you have questions regarding payments, billing, charges, refunds, promotional codes, or an existing order, please contact us:

ZYWIS

Phone:
+1 301-765-8788

Email:
info@zywis.com

Business Address:
2436 Henslowe Dr
Potomac, MD 20854
United States

Website:
www.zywis.com

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing ZYWIS.