Refund policy

At ZYWIS, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy before requesting a return or exchange.

Return Eligibility

We accept returns for both defective and non-defective products.

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following requirements:

  • Items must be new, unworn, and unused.
  • Items must be in their original condition.
  • Original tags and packaging must be included whenever possible.
  • Items must not show any signs of wear, washing, damage, stains, odors, or alterations.

Products that do not meet these requirements may not be accepted for return.

Exchange Policy

We accept exchanges for eligible products.

If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 30 days of receiving your order.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will provide assistance with alternative solutions.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, damaged, or altered.
  • Items returned without prior approval.
  • Items returned after the 30-day return period.
  • Products that do not meet our product condition requirements.

How to Request a Return or Exchange

To start a return or exchange request, please contact our customer support team.

Please provide:

  • Your order number.
  • The email address used to place your order.
  • The item(s) you would like to return or exchange.
  • The reason for your request.
  • Photos of the product if the item is damaged, defective, or incorrect.

After your request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving approval, as unauthorized returns may not be accepted.

Return Method

All approved returns must be shipped back by mail according to the return instructions provided by our customer support team.

Customers are responsible for arranging and covering return shipping costs unless the return is caused by an error made by ZYWIS, such as receiving an incorrect or defective item.

Return Shipping Label

Customers are responsible for return shipping labels and return shipping costs for approved returns.

If you receive a defective, damaged, or incorrect item, please contact us before returning the product so we can review the situation and provide appropriate assistance.

Restocking Fees

ZYWIS does not charge any restocking fees for approved returns.

Refund Process

Once your returned item has been received and inspected, we will process your refund.

Approved refunds will be issued to your original payment method within 7 business days after the return has been processed.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

Please include your order number and clear photos of the product and packaging so we can review your request and provide a solution as quickly as possible.

Customer Support

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Thank you for choosing ZYWIS. We appreciate your trust and are committed to providing a transparent, reliable, and customer-focused shopping experience.