Refund policy
Return & Refund Policy
At ZYWIS, we want customers to shop with confidence and understand our return, exchange, and refund procedures before making a purchase.
ZYWIS accepts eligible returns for both defective and non-defective products and accepts eligible exchanges subject to the conditions described below.
Return Window
You may request an eligible return or exchange within:
30 Days From the Date of Delivery
The 30-day return period begins on the date your order is delivered.
Return or exchange requests submitted after the 30-day return period may not be accepted.
Product Condition
Returned products must be in:
New Condition Only
To qualify for a return or exchange, the product must:
- Be unused
- Be undamaged
- Be unaltered
- Be in its original condition
- Have original tags attached when applicable
- Include original straps, pouches, inserts, accessories, or components when applicable
- Include original packaging when applicable
- Be free from stains, odors, dirt, scratches, scuffs, deformation, or other signs of use
Products that show signs of use, damage, alteration, or improper handling after delivery may not qualify for return or exchange.
Defective and Non-Defective Returns
ZYWIS accepts eligible returns for both:
- Defective products
- Non-defective products
Eligible reasons may include:
- Damaged products
- Defective products
- Incorrect products
- Incorrect color or variant
- Product not meeting your needs
- Change-of-mind returns
All returned products must meet the applicable return window and product condition requirements described in this policy.
Exchanges
ZYWIS accepts exchanges for eligible products within:
30 Days From the Date of Delivery
Exchange requests may include:
- A different color
- A different available variant
- An eligible replacement product
Products submitted for exchange must meet the same New Condition Only requirements that apply to returns.
Exchange availability depends on current inventory.
If the requested replacement is unavailable, our Customer Support team may assist with another available option or an eligible refund.
How to Request a Return or Exchange
Before mailing any product back, please contact our Customer Support team.
Please provide:
- Your full name
- Order number
- Email address used during checkout
- Product or variant you would like to return or exchange
- Reason for the request
- Photos if the product is damaged, defective, or incorrect
Contact us at:
After your request has been reviewed, we will provide the applicable return instructions and authorized return mailing information.
Please do not send products back before receiving return instructions.
Returns sent without following the applicable return instructions may experience delays or may not be accepted.
Return Method
Approved returns must be sent:
By Mail
Returned products must be mailed according to the return instructions provided by our Customer Support team.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been completed.
Return Shipping & Return Label
Customers are responsible for obtaining and paying for the applicable return shipping label.
Return Label: Customer Responsibility
Return shipping costs are generally non-refundable unless otherwise required by applicable law or unless ZYWIS specifically confirms otherwise.
If you received a damaged, defective, or incorrect product, please contact us before mailing the product back so we can review the issue and provide the appropriate instructions.
Return Address
Please contact our Customer Support team before mailing any return.
The business address listed below is not automatically the return address.
Do not send returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.
Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.
Packaging Requirements
Products should be securely packaged before being returned.
When applicable, please include:
- Original packaging
- Original tags
- Detachable straps
- Pouches
- Inserts
- Dust bags
- Accessories
- Included components
Please avoid placing shipping labels, tape, or writing directly on original retail packaging when separate outer shipping packaging can reasonably be used.
Restocking Fee
ZYWIS does not charge a restocking fee for eligible approved returns.
Restocking Fee: $0
No restocking fee will be deducted from an eligible refund.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing an expected component
please contact our Customer Support team as soon as possible and within the applicable 30-day return period.
Please provide:
- Your order number
- Description of the issue
- Clear photos of the product
- Photos of the packaging when applicable
- Photos of the shipping label when applicable
Please keep the product, packaging, and included components while your request is being reviewed.
Our Customer Support team will review the information provided and assist with an appropriate resolution.
Non-Returnable Products
Products may not qualify for return if they:
- Have been used
- Have been altered
- Were damaged after delivery
- Show stains, odors, scratches, scuffs, deformation, or other signs of use
- Are missing required tags, accessories, or components
- No longer meet the New Condition Only requirements
- Are returned outside the 30-day return period
- Are sent without following the applicable return instructions
Certain products specifically identified as non-returnable before purchase may also be excluded where applicable.
This does not limit any rights that may apply to defective or incorrect products under applicable law.
Return Inspection
After your returned package arrives at the authorized return location, the product will be inspected.
The inspection may include verification of:
- Product condition
- Original tags
- Original packaging when applicable
- Included straps, pouches, accessories, or components
- Signs of use
- Scratches or scuffs
- Stains or odors
- Alterations
- Damage
- Deformation or other condition changes
We will notify you regarding the status of your return after the review has been completed.
Refunds
If your return is approved, the refund will normally be issued to the:
Original Payment Method
Approved refunds will be processed within:
7 Business Days
The refund processing period begins after the returned product has been received, inspected, and approved.
After ZYWIS submits the approved refund, your bank, card issuer, PayPal, Shop Pay, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.
Any additional posting time is determined by the applicable financial institution or payment provider.
Refund Amount
Approved refunds generally include the amount paid for the eligible returned product.
Return shipping costs are generally non-refundable.
Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.
ZYWIS does not charge a restocking fee.
Original Payment Method
Approved refunds are generally issued to the original payment method used for the purchase.
We generally cannot redirect an approved refund to another:
- Credit or debit card
- Bank account
- Digital wallet
- Payment account
- Person
If the original payment method is no longer available, the applicable payment provider's procedures may apply.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist before the order has entered processing or shipment.
Once an order has entered processing, packing, or shipment, cancellation cannot be guaranteed.
If an order has already shipped, eligible products may be returned after delivery according to this Return & Refund Policy.
Return Package Responsibility
Please package returned products securely to help prevent damage during transit.
Customers should retain their return tracking information and shipping receipt until the return has been completed.
Customers are generally responsible for the return shipment until it reaches the authorized return location.
Contact Us
If you have questions regarding a return, exchange, refund, or an existing order, please contact us:
ZYWIS
Phone:
+1 301-765-8788
Email:
info@zywis.com
Business Address:
2436 Henslowe Dr
Potomac, MD 20854
United States
Website:
www.zywis.com
Please contact our Customer Support team before mailing any return.
Do not send returned products to the business address above unless our team specifically confirms it as the authorized return address.
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