Shipping policy

At ZYWIS, we are committed to providing a reliable and efficient shipping experience. Please review the information below regarding order processing, shipping times, tracking information, and delivery details.

Order Processing Time

All orders are processed Monday through Friday, excluding weekends and public holidays.

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing time refers to the time required to prepare your order before shipment. Processing time is separate from shipping transit time.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time

After your order has been processed, the estimated delivery time is:

  • Processing Time: 1–3 business days
  • Transit Time: 6–9 business days

The total estimated delivery time is approximately 7–12 business days.

Delivery times begin after your order has been shipped. Actual delivery times may vary depending on your destination, shipping carrier, customs procedures, weather conditions, and other circumstances beyond our control.

Order Cut-Off Time

Orders placed before the daily cut-off time will be processed according to our standard processing schedule.

Order Cut-Off Time: 12:00 PM (Noon)
Time Zone: Eastern Standard Time (New York)

Orders placed after the cut-off time may be processed on the following business day.

Shipping Schedule

Orders are fulfilled and shipped:

Monday – Friday

Orders are not processed or shipped on weekends or public holidays.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and selected shipping method.

Any available free shipping promotions or shipping discounts will be displayed during checkout.

All applicable shipping charges will be clearly shown before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow up to 48 hours for tracking details to become active after the package has been handed over to the shipping carrier.

You can use the tracking number provided in your shipping confirmation email to monitor your order status.

Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order.

ZYWIS is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address after placing an order, please contact us as soon as possible. Address changes cannot always be guaranteed once your order has entered the processing stage.

Delivery Delays

While we work with reliable shipping carriers, unexpected delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Transportation disruptions

We appreciate your patience and understanding if your delivery is affected by these situations.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number
  • A description of the issue
  • Photos of the package or damaged item (if applicable)

Our team will review your request and assist you with the next steps.

International Shipping

ZYWIS ships to customers in multiple countries and regions.

Shipping availability, delivery times, and shipping fees may vary depending on the destination.

Customers are responsible for complying with any applicable customs requirements, duties, or import regulations in their region.

Customer Support

If you have any questions regarding shipping or need assistance with your order, please contact our customer support team.

Thank you for choosing ZYWIS. We appreciate your trust and are committed to providing a transparent, reliable, and seamless shopping experience from checkout to delivery.